Privacy Policy

1. Data Controller

The data controller is:

If you have questions about the processing of personal data or wish to exercise your data protection rights, you may contact us using the details above.

2. What personal data we process

Depending on how you use the website, we may process the following categories of personal data:

• first name and last name;
• phone number;
• email address;
• information about client type;
• company name, if the request is submitted on behalf of a company;
• the selected service;
• information you provide in your message;
• estimate calculator information, if you choose to attach it to the request;
• technical and statistical information about website use, if you have given consent to analytics cookies.

Please do not enter sensitive personal data in the contact form or message field unless it is necessary for us to consider your specific enquiry.

3. Why we process personal data

Personal data may be processed for the following purposes:

• to receive and review your request;
• to contact you about construction or renovation work you are interested in;
• to prepare or clarify an offer and arrange a site visit;
• to take steps prior to entering into a contract and to perform a concluded contract;
• to answer questions and maintain communication;
• to ensure the secure and technically correct operation of the website;
• with your consent — to analyse website visits and improve usability.

4. Legal basis for processing personal data

Depending on the specific situation, the legal basis for processing personal data may be:

• your consent — for example, for the use of analytics cookies;
• steps taken at your request prior to entering into a contract, or performance of a contract;
• the legitimate interests of SIA “Melwin construction”, for example to respond to incoming requests, ensure website security, and protect its legal interests;
• compliance with a legal obligation, where applicable law requires data to be retained or disclosed.

5. Use of the contact form

When you submit the contact form, the information you enter is sent to SIA “Melwin construction” so that we can receive and process your request.

The contact form may include first name, last name, phone number, email address, client type, company name, the service of interest, a message and, if you attach it, an estimate calculator calculation.

Resend, an email delivery service, is used for the technical transmission of contact-form messages.

6. Service providers and recipients of data

To operate the website, we use certain technical service providers.

These may include:

Google Analytics

We use it to analyse website visit statistics only after the user has given consent to analytics cookies.

Resend

We use it for the technical sending of contact-form email messages.

Vercel

We use it to host the website and provide technical infrastructure.

WhatsApp

If you choose to contact us using a WhatsApp link, subsequent processing of your data in that service is governed by the applicable terms and privacy policy of WhatsApp/Meta.

Personal data may also be disclosed to competent public authorities where such an obligation is provided for by law.

7. Transfers of data outside the European Economic Area

Some of the technical service providers we use may process personal data outside the European Economic Area (EEA), including in the United States.

In such cases, the relevant service providers use applicable data protection mechanisms, such as the European Commission’s Standard Contractual Clauses and, where applicable, the EU–US Data Privacy Framework.

8. How long we retain personal data

We retain personal data only for as long as necessary for the purpose for which it was obtained, and for as long as required to comply with applicable legal obligations or to protect legal interests.

Contact details and correspondence relating to a request are retained for as long as necessary to review the request, continue communication, prepare or perform a possible contract, and protect legal interests.

If accounting or other documents arise from cooperation, the retention periods laid down in applicable law may apply to them.

Individual technical service providers may have their own retention periods for technical data and log files.

9. Google Analytics

The website uses Google Analytics 4 to obtain statistical information about how the website is used.

Google Analytics is activated only if the user has given consent to analytics cookies.

Depending on the Google Analytics configuration, information may be processed about:

• pages visited;
• sessions and interaction with the website;
• device and browser type;
• approximate location;
• other technical information about website use.

We do not use personal data from the contact form, such as name, email address or phone number, as Google Analytics event parameters.

You may change analytics consent at any time using the website’s cookie settings.

10. Your rights

Under applicable data protection law, depending on the specific situation, you may have the right to:

• receive information about the processing of your personal data;
• request access to your personal data;
• request rectification of inaccurate data;
• request erasure of data;
• request restriction of processing;
• object to processing;
• receive your data in a portable format, where this right applies;
• withdraw consent previously given at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise your rights, contact us at: melwinconstruction@gmail.com

11. Right to lodge a complaint

If you consider that your personal data is being processed unlawfully, you have the right to contact the Data State Inspectorate of Latvia.

12. Data security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, loss or improper use.

However, no method of data transmission or electronic storage can guarantee absolute security.

13. External links

The website may contain links to third-party services or websites, such as WhatsApp, Facebook or other external resources.

When you open an external link, subsequent processing of personal data is governed by the privacy terms of the relevant service provider.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example if the website’s functionality, the services used, or applicable legal requirements change.

The current version is always published on this page together with the date of the last update.